Family Medicine Services
A Doctor for Your Whole Family
Family physicians care for every member of your family, from newborns and teens to adults and the elderly. In addition to family physicians, our clinics include nurse practitioners and interprofessional providers from pharmacy, physical therapy, behavioral health and more. We coordinate with any specialists you may need. We will take care of you in the hospital, too! Someone is always available after hours, on weekends and on holidays. We are accepting new patients! Call today!
- Women's Health
- Prenatal Care
Acute and Chronic Conditions
- Pediatric (including newborn)
- Sports Medicine
- Osteopathic Manual Therapy
- Behavioral Health/ Mental Care
- Physical Therapy
- Minor Procedures
- Addiction Medicine
Visiting Our Clinics
Office Hours & Appointments
Bristol and Johnson City Offices:
Monday-Friday: 8 a.m. - 4:30 p.m.
Monday open until 6:30 p.m.
Monday-Friday: 8 a.m. - 4:30 p.m.
Thursday open until 6:30 p.m.
We have an automated answering system to assist you in being connected with the correct person when you call our office. Our staff is trained to respond to your questions. Sometimes, in order to answer your questions, your message may be relayed to your doctor and your call will be returned as soon as possible. If you have an emergency, please let our staff know so that we may handle it accordingly.
Same-day appointments are available. Appointments are encouraged, but if you become suddenly ill, please know that you can be seen by the first available physician. If you are experiencing a medical or psychiatric emergency, please call 911, or go to your closest emergency room.
If you are unable to keep an appointment for any reason, please call us to cancel as soon as possible so that other patients who need to be seen can be scheduled at that time. Repeatedly failing to notify can threaten your relationship in our practice.
Sometimes, despite our best efforts, medical emergencies may make it necessary to delay or reschedule your office visit. If rescheduling is unavoidable, a new appointment will be offered at the earliest convenience.
Emergencies & After-Hours Appointments
We provide 24-hour medical care, 7 days a week for our patients.
If an emergency arises Monday through Friday during our office hours, please call. We will advise you of the best course of action and may be able to take care of your emergency in our office.
On weekends, evenings and holidays, you may still call our offices. Our answering services will relay your message to one of our physicians, who will return your call as soon as possible. Please remember to telephone our offices before going to the emergency room.
If you believe you have a serious or life-threatening emergency, you may wish to proceed directly to the nearest emergency room, and ask them to contact your doctor.
Our automated answering system has an option for those seeking to refill a prescription. In order for us to process your request you must leave all the requested information. Prescription refills will be telephoned to your pharmacy within 72 hours of receiving the request. Some medications (such as pain medication, tranquilizers, etc.) will not be refilled by telephone.
Our doctors do not write prescriptions for narcotic pain pills and tranquilizers for new patients. It will save you time if you request that your doctor provide your prescription refills during your office visit.
New Patient Information
If you or other members of your family are coming to our office for the first time, it is important that we obtain certain medical information that will enable us to provide the best medical care in the event of an illness or emergency. You may be asked to sign a "release of information" form to allow our office to obtain copies of past medical records for you and your family. You will also be asked to sign forms giving us permission to bill your insurance company for your visit to the clinic or during your stay in the hospital. Our office staff will be happy to assist you in providing this information to us.
When you arrive at our office, please register with the receptionist. You will need to update or provide current information about your address, telephone number and insurance. This information will be used to establish and maintain your medical record. All information in your medical record will be maintained in a confidential manner and will not be released to anyone outside of our office without your written permission.
One of our nursing staff will call you from our reception area to an examination room. You will be given an "encounter" form as a record of your visit. Please return this form to the checkout desk before leaving the building.
At each of our clinics, a team of health care professionals works together to show you the best ways to improve and maintain your health. Our team will treat you as a whole person.
- Our team includes:
Family physicians are primary care physicians trained to provide continuing and complete health care for the individual and the family.
Our physicians include:
Faculty physicians who are board certified and licensed to practice medicine. They provide medical services to patients in the office, hospital and nursing homes. They also devote time to teaching residents and medical students, medical research and community service.
Resident physicians who are physicians who have graduated from medical school and are pursuing advanced training in family medicine. They also provide medical care in the office, hospital and nursing homes, and provide community services, all under the supervision of our faculty physicians.
A psychologist provides psychosocial services and counseling to patients, teaches medical students and residents, and conducts research.
A pharmacist provides diabetic education along with medication management therapy.
A medical social worker provides services to patients and instructs medical students and residents.
Physicians from other medical specialties are available on a consultative basis.
Charges and Payments
Charges for office visits are determined by the complexity and severity of the problem or by the time spent with you. Your doctor and our front office will be happy to discuss fees with you.
We request that you pay that portion of your bill for which you are responsible at the time of each visit. This helps us to keep our charges as low as possible. You may pay by cash, check, or MasterCard / Visa.
Check your statement carefully when you receive it. The more promptly you advise us of an error, the more promptly we can correct it.
We collect insurance co-pay prior to seeing patients in our office.
Each time you visit our office, please bring all health insurance information with you. You must provide a copy of your private insurance, Medicaid, Medicare, or TennCare cards.
There may be certain services that your insurance does not cover, such as deductible, copayment or uncovered services. You are responsible for any services that are not covered, as well as the deductible and co-payment amounts. Our office staff will be happy to answer any questions you may have or to provide assistance in filing your insurance.
Managed Care ReferralsWe accept a variety of managed care plans. Please let us know if you participate in a managed care plan. Managed Care plans do not approve self-referrals or approval of referrals after the fact. You must contact our office and obtain approval from your primary care physician before seeing a specialist.
Why ETSU Health?
The mission of the department of Family Medicine is to provide community-focused medical education and evidence-based, patient-centered care; to improve health in rural southern Appalachia, especially among the underserved population; to model compassionate and efficient care using effective communication skills; and to advance scholarly investigation.
Manage Your Health with MyETSUHealth
View test results, make appointments, request prescription refills, and message your doctor from any Web-enabled device by using our secure online portal, MyETSUHealth. Our technology also allows anyone on your care team to securely access your health information, making sure you always get care that's right for you and based on the latest evidence.