Paying for Care

How to Make Online Payments

MyChart Users

Patients who utilize ETSU Health's MyChart can pay for services rendered on or after 4/1/2025 and may even set up payment plans. 

Access MyChart  

Services Prior to April 1, 2025

Patients paying for services rendered prior to 4/01/2025 can make an online payment by selecting "Pay Here."

Pay Here

What You Will Need:

  • Your Statement
  • Your Credit Card or Bank Information
  • Your Email Address: a receipt will be sent to this address

 How Will My Payment Be Applied?


  • Payments will be applied to the oldest outstanding balance on the Patient Account Number entered and will not be applied to any other billing account.
  • Payments will be posted on the next business day.

Questions?

If you have any questions about your bill, or would like to update your address or insurance information, please contact the appropriate department between 8 a.m. and 4:30 p.m. (EST), Monday-Friday (except holidays).

For services rendered at a clinics associated with ETSU's Quillen College of Medicine, please call the Patient Accounts Department at (844) 978-6626.

  • Quillen's clinics include: Cardiology & Rheumatology; Family Medicine Johnson City, Kingsport and Bristol; Fertility & Urogynecology; Internal Medicine Johnson City and Kingsport; Infectious Diseases Johnson City and Kingsport; OB/GYN Johnson City and Elizabethton; Pediatrics Johnson City and Elizabethton; Psychiatry; Support Clinic; and Surgery & Ophthalmology.

For services rendered at a clinic associated with ETSU's College of Nursing, please call the Billing Office at (844) 713-1982.

  • The College of Nursing's clinics include: Johnson City Community Health Center; Johnson City Downtown Day Center; Hancock County Elementary School Based Health Center; and Hancock County Middle/High School Based Health Center.

Pay Here

 Why Pay Your Medical Bills Online?

  • Why Pay My Medical Bills Online?
    • Smarter billing.
    • Skip writing checks and save on postage.
    • Go paperless for a cleaner environment.
    • Clear the clutter of maintaining files at home.
  • How does paying online help make payments easier?
    • Pay online with your credit card or checking account.
    • Save the cost and the hassle of buying stamps.
    • More easily avoid late payments.
  • Are online payments secure?
    • Paying your medical bills online from your computer is safe, convenient and free.
    • Eliminate the privacy risks of mishandled postal mail.
    • Feel confident you’re protected with the latest encryption tools.