Receptionist

Job Description

SUMMARY:


Under supervision of the Office Manager, Front Office Coordinator, or Office Coordinator, the Receptionist is responsible for representing the clinical office in a courteous and efficient manner by answering telephone calls, scheduling appointments, receiving, and assisting patients.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

*Include the following. Other duties may be assigned.*

  • Answer incoming calls, determine nature of calls and route to appropriate
  • Schedule patient appointments and maintain proper scheduling information for individual
  • Receive, register, and check out patients in a courteous and friendly
  • Receive payments and code encounter forms with proper payment distribution, as well as CPT and ICD10
  • Reconcile daily cash receipts; prepare and make bank deposits
  • Responsible for data retrieval of patient information from the computer system for daily appointments and telephone
  • Responsible for verification of current information such as address, insurance,
  • Responsible for the input of departmental patient data into the computer system.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED) required with successful completion of an ICD-10 and CPT coding course recommended. One to two years healthcare experience preferred.  Previous receptionist experience preferred.

OTHER SKILLS AND ABILITIES:

Ability to establish and maintain an effective working relationship with faculty members, students, residents, staff, patients, and other third parties.  Ability to operate computer, keyboard, and printer.  Ability to operate phone system. Ability to concentrate on the situation at hand and listen effectively.  Ability to organize tasks, work as a team member and/or independently. Knowledge of ICD-10 and CPT coding.  Convey a professional and positive image and attitude.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE/AA/M/F/Disability/Vet

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